Our Returns Policy

At Prouds, we want you to be completely satisfied with your purchase. If for any reason you are not happy with an item, we are here to help with our returns and exchanges policy.

We offer a 30-day change-of-mind return policy. To be eligible for a return, the item must be unused, in its original condition, and include all original tags and packaging. A proof of purchase is required.

For health and safety reasons, we are unable to offer refunds or exchanges on pierced earrings, unless faulty.

If an item is faulty, damaged, or incorrect due to an error on our part, please contact our customer service team for assistance. We will gladly offer a repair, exchange, or refund where applicable. Proof of purchase will be required.

All returns and exchanges are subject to assessment. We reserve the right to deny a return or exchange if the item does not meet the conditions of this policy.

Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a fault or error on our part.

To initiate a return or for any questions regarding your return, please visit our website at thejewelryhistory.com.

This policy is in addition to your statutory rights under Australian consumer law.
Your Statutory Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.