Frequently Asked Questions
Orders & Shipping
How do I place an order?
Browse our collections and add your favourite items to the shopping bag. When you are ready, proceed to the checkout page to complete your order.
What payment methods do you accept?
We accept various payment methods including major credit cards and PayPal for your convenience.
Do you ship internationally?
We currently ship within Australia. Please refer to our shipping policy for more details on delivery times and areas.
Can I change or cancel my order?
We process orders quickly for fast delivery. If you need to change or cancel your order, please contact us immediately. We will try our best to assist you, but we cannot guarantee changes once the order is processed.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. You can find estimated delivery times in our shipping policy.
Product & Services
How do I know what size to choose?
We provide a detailed sizing guide on our product pages to help you select the perfect fit for your jewelry.
How do I care for my jewelry?
To maintain the beauty of your jewelry, avoid contact with chemicals, perfumes, and water. Store each piece separately in a soft pouch to prevent scratches.
What is your warranty policy?
We offer warranties on certain products against manufacturing defects. Please see the warranty information provided with your product for specific terms and conditions.
Do you offer repairs?
Yes, we provide repair services for items purchased from us. Please contact our customer service team for assistance and to initiate a repair request.
Returns & Refunds
What is your return policy?
We offer returns on unworn items within a specified period from the delivery date. The item must be in its original condition with all tags and packaging intact.
How do I return a product?
To initiate a return, please contact our customer service team. We will guide you through the process and provide a return authorization number.
When will I receive my refund?
Refunds are processed upon receipt and inspection of the returned item. Please allow several business days for the refund to be reflected in your original payment method.
Company Information
Where can I learn more about your company?
For more about our brand and story, please visit our website.
How can I stay updated on new collections and promotions?
Subscribe to our newsletter for the latest updates, exclusive offers, and styling inspiration.
Where can I find more information?
For additional information, you can explore our blog which covers a wide range of topics related to jewelry.
For any other questions not covered here, please reach out to us through the contact form available on our website.