Privacy Policy
Thejewelryhistory.com is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information. It also explains how you can access and correct your personal information and make a privacy complaint.
We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). We will only collect, use or disclose your personal information in accordance with this Privacy Policy and the Privacy Act.
By providing your personal information to us, you consent to our collection, use and disclosure of that information in accordance with this Privacy Policy.
The kinds of personal information we collect and hold
The types of personal information we collect about you depends on the circumstances in which that information is collected and may include:
- your name, address, and contact details;
- transaction details and preferences;
- information about your use of our products and services;
- records of our communications with you including any complaints, requests or queries;
- any other information you provide to us directly or through our website or online presence.
If you provide us with personal information about another person, you must ensure that you are authorised to disclose that information to us and that we may collect, use and disclose that information in accordance with this Privacy Policy.
How we collect and hold personal information
We generally collect personal information directly from you when you interact with us, including when you:
- purchase or order products from us;
- create an account on our website;
- subscribe to receive marketing communications from us;
- enter a competition or promotion;
- complete a survey or provide feedback to us;
- contact us with a query or complaint.
We may also collect personal information about you from third parties, including from our related entities, service providers and publicly available sources.
We may also collect certain information automatically when you visit our website, such as your IP address, browser type, operating system, the pages you view and the links you click. This information helps us to improve our website and better understand our visitors.
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include implementing electronic security systems and procedures to manage access to personal information. We require our service providers to also protect personal information.
The purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose your personal information for the following purposes:
- to provide our products and services to you;
- to process transactions and deliver products;
- to manage your account and our relationship with you;
- to communicate with you, including to respond to your queries and complaints;
- to conduct marketing and promotional activities, including to send you marketing communications about our products, services, promotions and events that we think may be of interest to you (you can opt-out of receiving these communications at any time);
- to improve our website, products and services;
- to run competitions, promotions and surveys;
- for business management, analytics and research purposes;
- to comply with our legal and regulatory obligations.
We may disclose your personal information to our related entities and to third parties who provide services to us, such as IT service providers, marketing agencies, payment processing providers and delivery service providers. We require these third parties to protect your personal information and only use it for the specific purpose for which it was disclosed.
We will not otherwise disclose your personal information to third parties without your consent, unless required or authorised by law.
Direct marketing
We may use your personal information to send you direct marketing communications about our products, services, promotions and events. This may be via email, SMS, or other forms of electronic communication. You can opt-out of receiving marketing communications from us at any time by using the unsubscribe facility in the communication or by contacting us.
Accessing and correcting your personal information
You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable period and will generally give you access, subject to certain exceptions permitted by law. We may charge a reasonable fee for providing access.
If you believe that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request us to correct it. We will take reasonable steps to correct the information to ensure it is accurate, complete, up-to-date, relevant and not misleading.
Making a complaint
If you wish to make a complaint about how we have handled your personal information, please contact us. We will investigate your complaint and respond to you in writing within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. The current version will be posted on our website and will be effective from the date of posting.
Contact us
For further information about our privacy practices, or to access or correct your personal information, or make a complaint, please contact us using the details provided on our website.